PLEASE READ BELOW FOR SERVICE UPDATES duE TO COVID-19 EMERGENCY
CHANGES TO OPERATIONS
UPDATE TO BUSINESS OPERATIONS – 23/03/20
We take our responsibilities to the health and well-being of our customers and staff extremely seriously and, following repeated guidance regarding the absolute importance of social distancing during this unprecedented time, as of Tuesday 24th March ROAR Pet Supplies will be operating as collection only and with reduced opening hours until further notice. This is not a decision we have taken lightly by any means, but we feel this is the only way we can in good conscience remain open during this time of global crisis whilst protecting the health of ourselves and our customers as far as is humanly possible.
Reduced opening times as of 24th March until further notice:
We will only accept card or online payments until further notice
What does this mean?
No customers will be allowed in store to browse and fill their own baskets. If you can’t take advantage of our online ordering service for collection (or delivery) and have to come down to order and pay in person, here’s how it will work:
- You tell us what you’d like and we will pick your order for you while you wait (if you can have a shopping list ready that will help to speed things up!)
- You’ll make payment via card
- Your order will be placed in a crate in a designated area outside the shop for you to pack into your car (we can pack it into the car for anyone needing help, providing a 2m distance between people is strictly adhered to)
Please appreciate that shopping this way will be slower, we ask once again for everyone’s patience and cooperation to help us implement these measures for the good of us all. Everything about this is far from ideal but if we all pull together, we can get through it!
We hope many will take advantage of our click and collect service online – our system unfortunately does not allow us to block out dates for collection so please ensure you place your order for collection at least 24 hours in advance. We all have to get food out to defrost so hopefully notice when we need to reorder at least a day ahead of time. For any purchases that you need same day, please visit the unit and purchase in person.
We will be running additional local deliveries over the coming weeks so please check out the Delivery & Collection page for extra dates:
Friday March 27th – North A postcodes
Friday April 3rd – South A postcodes
Friday April 10th – North A postcodes
Friday April 17th – South A postcodes
Friday April 24th – North A postcodes
Fridya May 1st – South A postcodes
Please visit the Delivery & Collection page to find out more about collection and delivery services. We are inundated with messages and orders at the moment and simply do not have the time to respond individually to questions regarding information that is available on the website and social media pages.
We would like to reassure everyone that, to our knowledge, all our suppliers are still producing and delivering as usual. For the time being we do not anticipate any excessive delays on orders. We will of course provide immediate updates should this change for any reason.
Events are evolving daily and we are doing everything we possibly can to ensure we stay on top of it all and keep your furbs fed and happy while we all wait this out. As ever, if you have any questions or need our help with anything at all just give us a call or drop us an email, we may not be able to answer all messages immediately but we will get to everyone.
In these difficult times we must maintain our top priority – that of the health and well-being of ourselves, our family, our customers and the wider community – alongside our dedication to providing the best possible ongoing service for your furbs. Please bare with us as we all adjust to this ‘new normal’.
Thank you, as ever, for your support and understanding
– The ROAR gang
So whether you’re a seasoned raw feeder, a complete newbie, or just looking for a chemical free doggie shampoo or some natural treats, come and see us on Team Valley, just off the A1.
If you can’t come down for a rummage through the freezers in person, why not order for delivery? Weekly deliveries throughout the North East – please see our delivery schedule for details
(reduced hours during COVID-19 pandemic)
Tuesday 2pm – 7pm
Wednesday 12 – 4pm
Thursday 12pm – 4pm
Saturday 1pm – 4pm
ROAR Pet Supplies
Unit 47 Team Valley Business Centre, Earlsway, NE11 0QH
OPENING HOURS (COVID-19 REDUCED HOURS)
Tues 2.00pm – 6.00pm
Wed 12.00pm – 4.00pm
Thurs 12.00 – 4.00pm
Sat 1.00pm – 4.00pm