PLEASE READ BELOW FOR SERVICE UPDATES duE TO COVID-19 pandemic
CHANGES TO OPERATIONS
Update: 10th May 2020
Following this evening’s broadcast from the Prime Minister, the (only?!) clear message was that the key element in continuing to fight this virus is maintaining social distancing. As it remains impossible for us to follow these guidelines safely in our unit space, we will be continuing to operate as we have been since the beginning of the lockdown for the foreseeable future. (To see details of our original update to service operations as of March 23rd, please click here.)
Being a small, family run business we simply can’t afford either of us to become ill as this would mean we would have to close entirely to isolate, and the last thing we want is to leave your furbs without food for any amount of time. We are so grateful to all of our wonderful customers for your support so far through this crisis – everyone has been so patient and calmly adopted our new operating methods without exception. We’d like to sincerely thank you all for your co-operation so far and for your continued understanding during what are still completely unprecedented circumstances.
We will be opening an extra hour on Saturdays, now from 12-4pm (all other opening hours remain unchanged), and will be monitoring footfall to ensure we are open on days and times to allow everyone to shop with us as conveniently as possible. Our click and collect service has been working exceptionally well, allowing anyone who is having to self-isolate to place an order online and have it picked up by a friend or family member; we will also continue to run additional local deliveries each week until further notice. For details about click & collect or delivery services please click here.
As always, please don’t hesitate to email or message the Facebook page if we can be of any help. We hope you’re all staying safe and well.
– Clare, Josh & The ROAR Gang
So whether you’re a seasoned raw feeder, a complete newbie, or just looking for a chemical free doggie shampoo or some natural treats, come and see us on Team Valley, just off the A1.
If you can’t come down for a rummage through the freezers in person, why not order for delivery? Weekly deliveries throughout the North East – please see our delivery schedule for details
(reduced hours during COVID-19 pandemic)
Tuesday 2pm – 7pm
Wednesday 12 – 4pm
Thursday 12pm – 4pm
Saturday 12pm – 4pm
ROAR Pet Supplies
Unit 47 Team Valley Business Centre, Earlsway, NE11 0QH
OPENING HOURS (COVID-19 REDUCED HOURS)
Tues 2.00pm – 6.00pm
Wed 12.00pm – 4.00pm
Thurs 12.00 – 4.00pm
Sat 12.00pm – 4.00pm