Delivery & Collection
Orders for delivery
Please be advised that we will be operating contactless deliveries until further notice. We will not be handing orders over directly. Please advise in the Notes box when ordering if you would like your order delivered to a specific location (shed, porch etc. or use a what3words address), Otherwise we will place your order at the door, ring the bell and step back to maintain recommended social distancing. Drivers will sanitise hands before and after each delivery.
If coming to us isn’t an option for you we can deliver to your door!
Simply click on our Shop page, add what you want to your basket and pay online. Deliveries are made every Thursday (depending on your postcode, see below for schedule), you will receive a half hour delivery time slot via email the day before.
If you won’t be in to take delivery, please let us know where to leave your order in the ‘Notes’ box at checkout.
Cut off is 4pm on the Tuesday prior to your delivery for Thursday deliveries (4pm Wednesday for Friday deliveries). All orders received after this time will be placed on the next delivery run to your postcode.
See below for delivery schedule – please ensure you check & select the correct date for delivery when placing your order, any order with an incorrect date will be placed on the subsequent correct delivery
Not sure if we deliver to you? Check the delivery key below or if your postcode isn’t listed drop us an email and we can look into it for you
- NORTH A – NE1, 2, 3, 4, 5, 6, 7, 12, 13, 15, 18, 20, 22, 23, 24, 25, 26, 27, 28, 29, 30, 61
- SOUTH A – NE8, 9, 10, 11, 16, 17, 21, 31, 32, 33, 34, 35, 36, 37, 38, 39, 40, 41, 42 ,43
SR1, 2, 3, 4, 5, 6, 7, 8
DH1, 2, 3, 4, 5, 6, 7, 8, 9
- NORTH B – All NORTH A postcodes as above, PLUS:
NE19, 46, 47, 48, 49, 62, 63, 64, 65
- SOUTH B – All SOUTH A postcodes as above, PLUS:
DL1, 2, 3, 4, 5, 6, 14, 15, 16, 17
TS1, 2, 3, 4, 5, 6, 7, 8, 9, 16, 17, 18, 19, 20, 21, 22, 23, 24, 25, 26, 27, 28, 29
Upcoming delivery dates for 2020:
September 17th – SOUTH A & NORTH A
September – 24th SOUTH B
October 1st – SOUTH A & NORTH B
October 2nd – CUMBRIA
October 8th – SOUTH A
October 15th – SOUTH A & NORTH A
October 22nd – SOUTH B
October 29th – SOUTH A & NORTH B
November 5th – South A
November 12th – SOUTH A & NORTH A
November 19th – SOUTH B
November 26th – SOUTH A & NORTH B
December 3rd – SOUTH A
December 10th – SOUTH A & NORTH A
December 17th – SOUTH B
Orders for Collection
Contactless collections can be arranged as necessary.
Place your order online (don’t forget to select ‘Pick Up’ from the dropdown menu on the last screen before payment to remove delivery charges) and select the date you want to collect. Just give us your name when you arrive and we’ll bring your packed order straight out to you – simple, quick and efficient!
As of 1st August, customers are welcome into our new store, provided face coverings are worn and guidelines regarding hand sanitising and social distancing are adhered to.
Reduced opening hours (until further notice):
Please ensure that all orders for collection are placed at least 24 hours in advance. If you need items for same day collection please visit the shop in person.
ROAR Pet Supplies
Unit 47 Team Valley Business Centre, Earlsway, NE11 0QH
Tues 12.00pm – 7.00pm
Wed 12.00pm – 4.00pm
Thurs 12.00pm – 4.00pm
Fri 10.00am – 4.00pm
Sat 10.00am – 4.00pm